Returns & Refunds

If you are unsatisfied with your order, our returns process is super easy. Simply contact us via the contact form and we will try our best to respond to you within 24 hours. Please include your name, product details, order number and the reason for your refund request.
For fresh produce and other short-life perishables, you are only eligible for a refund if:
  • Your refund request is processed within twenty-four (24) hours of your initial purchase;
  • Proof of purchase is provided;
  • The good(s) are in their original condition and are unused; 
  • You are unsatisfied with the produce on the basis of premium quality or freshness and;
  • The good(s) were not on sale.*
For other products, you are only eligible for a refund if:
  • Your refund request is processed within fourteen (14) days of your initial purchase;
  • Proof of purchase is provided;
  • The good(s) are in their original condition and are unused; 
  • The good(s) are unopened; and
  • The good(s) were not on sale.*
Please note that shipping costs are non-refundable and are the responsibility of the buyer if a refund is requested. As such, once your refund is processed to the original method of payment, you will receive a full refund on your order excluding shipping costs. We highly recommend using a tracked service to return the goods as all transport risk is borne by the sender.
For fresh produce or short-life perishables, we will issue you with either a refund or replacement.
*Please note that we do not refund any items that are on sale.