Free or Flat Rate Shipping within Greater Sydney.
Flat delivery rate of $9.95 for orders under $70.00. Minimum order spend is $30.
- FREE delivery for orders over $70.00.
Dairy, bakery and butchery items are predominately pre-order only, unless specified otherwise.
Dairy and bakery items must be pre-ordered by Wednesday midday for delivery the following Wednesday.
TOOC Organic Butchery offers items that are only available for pre-order. Orders must be placed by 6pm Friday for delivery the following Wednesday.
If you place a pre-order on Friday for delivery the following Wednesday, and your order includes other dairy and bakery pre-order items, please note that your order will not arrive together. You will accordingly be charged two separate pre-order fees.
We currently deliver Monday to Friday Sydney-wide.
The cut-off order time for delivery the next business day is 8.00PM.
If there are any special instructions for your delivery, please add that message to your order comments section at checkout.
We may reasonably substitute produce if what you have ordered is unavailable. Please write 'no subs' in the notes section at checkout if you would prefer a refund.
The Original Organic Company is not responsible for any packages after they have been delivered to the specified address.
Please ensure all of your details are correct and up to date prior to making an order. We take no responsibility for any incorrect information provided by you to us. In the instance that you have provided us with any incorrect information, specifically an incorrect posting address, please contact us immediately to ensure your order has not been dispatched for delivery. We do not accept any responsibility for delivering your order with an incorrect address if you do not contact us prior to your order being dispatched.
We are unable to deliver to P.O. Boxes. Please supply a residential or business address.
We charge a fee for pre-ordered items as our minimum for free delivery is $70.00.
If you place another order for delivery on the day your pre-ordered items are due to arrive (i.e. an order placed on Tuesday for delivery Wednesday), the pre-order fee will be credited back to your account.
If you place an order of solely pre-ordered items that are delivered together are amount to more than $70, your pre-order fee will also be reimbursed.
All credits relating to pre-order delivery fees are actioned on the day your delivery is due to arrive (i.e. Wednesday’s).
Please note that you will be charged BOTH a pre-order fee and a standard shipping fee if your total order amounts to less than $70.00.
Ice Pack Box Fee
We charge an ice pack box fee for all items which require refrigeration or are frozen.
You may be charged for 2 x an ice-pack box fee if you have ordered a large number of items which require an ice-pack.
If you return your ice-pack and the insulated freezer bag that your cold/frozen goods arrived in on the day of your next delivery, this charge will be credited back to your account provided the ice-pack and insulated bag are undamaged.