Flat delivery rate of $9.95 for orders under $70.00.
FREE delivery for orders over $70.00.
We currently deliver on Mondays, Wednesdays, Fridays and Saturdays.
The cut-off order time for delivery the next business day is 8.00PM.
If there are any special instructions for your delivery, please add that message to your order comments section at checkout.
The Original Organic Company is not responsible for any packages after they have been delivered to the specified address.
Please ensure all of your details are correct and up to date prior to making an order. We take no responsibility for any incorrect information provided by you to us. In the instance that you have provided us with any incorrect information, specifically an incorrect posting address, please contact us immediately to ensure your order has not been dispatched for delivery. We do not accept any responsibility for delivering your order with an incorrect address if you do not contact us prior to your order being dispatched.
We are unable to deliver to P.O. Boxes. Please supply a residential or business address.
Can I pick up my order?
You sure can. If you prefer to personally collect your order then you can do so from our Homebush West warehouse. Once your order is ready, you'll receive an SMS notification which will also include a time slot for your pick up.
What areas do you deliver to?
Free delivery is available to all suburbs in Sydney for orders over $70.00
What if I'm not home when my delivery arrives?
At work or out running errands? No problem, your order will be there waiting for you when you arrive back. All goods will be securely packed and any products that may spoil will be placed in an insulated bag with an ice pack.
Some items, such as confectionary, salmon and meat, can only be delivered if you will be home on the day of your delivery.
What if I live in an apartment block?
If we can not gain access to your front door then your order will be left at the main entry. If you're not home, why not ask a trusty neighbour to bring it in?
Are your products certified organic?
Absolutely! We pride ourselves on quality organic produce. All fresh produce is certified organic and many of our grocery items are too.
Can I request a delivery time?
Unfortunately, you can not select a specific time for your delivery to be made, however, rest assured that all orders placed before 8pm will be delivered the next business day.
What is your returns policy?
We cannot accept returns or exchanges on any food products. If an item was missing from your order but still on your invoice, or damaged during transport, you can request a refund by emailing us at firstname.lastname@example.org.
Please read all product descriptions carefully. We do not offer refunds if you misread a product description.
Items advertised in our set boxes are not permanent and vary each week according to seasonal availability as per the product descriptions.We cannot offer any refunds on this basis.